Refund policy

TERMS OF SERVICE
Last updated: September 28, 2026
OVERVIEW
Welcome to Aslanym. The terms “we”, “us”, and “our” refer to Aslan Retail LLC, which operates the Aslanym store and brand.
Aslanym operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Aslanym is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
Privacy Policy: https://aslanym.com/policies/privacy-policy
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, and that you have given any consent required by law for your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing products or services, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that the information you provide is correct, current, and complete and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 - OUR PRODUCTS
We have made reasonable efforts to provide accurate representations and descriptions of our products and services in our online store. However, colors, appearance, texture, or other visual details may differ from how they appear on your screen due to the device, display settings, photography, lighting, or normal manufacturing variations.
Product descriptions, specifications, availability, and other product information may be updated or corrected when necessary.
We reserve the right, subject to applicable law, to discontinue a product or limit the quantities of products offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Aslanym reserves the right to accept or decline your order where reasonably necessary, including in cases involving suspected fraud, payment issues, product unavailability, incorrect pricing or product information, shipping restrictions, or other circumstances that prevent us from completing the order.
Your order is not accepted until payment has been successfully processed and the order has been confirmed. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests after an order has entered processing or fulfillment.
If we do not accept an order, or if we make a material change to or cancel an order, we will make reasonable efforts to notify you using the contact information provided with your order.
Purchases are subject to our Returns & Exchanges Policy:
https://aslanym.com/pages/returns-exchanges
You represent and warrant that your purchases are for your own personal or household use and not for unlawful commercial resale or export.
SECTION 4 - PRICES AND BILLING
Unless otherwise stated, prices displayed in our online store are listed in United States Dollars (USD).
Prices, discounts, promotions, and product availability may change without notice. The price charged for a product or service will generally be the price in effect when the order is placed and will be shown in your order information, subject to correction of obvious pricing or technical errors.
Aslanym currently offers free shipping on orders shipped to eligible addresses in the United States.
Applicable taxes and other charges required by law may apply. Any charges collected by us at checkout will be shown before you complete your order.
We may offer promotions from time to time. If the terms of a specific promotion conflict with these Terms, the promotion-specific terms will govern for that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through the Services and to update that information when necessary.
You represent and warrant that you are authorized to use the payment method submitted for your purchase and that the payment information you provide is accurate.
SECTION 5 - SHIPPING AND DELIVERY
Aslanym currently ships to addresses in the United States only.
Free U.S. shipping is offered on all orders.
Estimated U.S. delivery is 7–15 business days after dispatch. Delivery times are estimates only and are not guaranteed.
Delivery may be affected by carrier delays, destination conditions, weather, transportation disruptions, customs or import processing where applicable, peak shipping periods, fulfillment delays, or other events outside our reasonable control.
We may use third-party fulfillment and logistics providers to prepare and ship orders. Products may ship from different fulfillment locations, and an order containing multiple items may arrive in separate packages.
When tracking information is available, it will be provided after the order is dispatched.
You are responsible for providing a complete and accurate shipping address when placing an order.
For additional information, please review our Shipping & Delivery Policy:
https://aslanym.com/pages/shipping-delivery
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Aslan Retail LLC, Aslanym, their affiliates, or their licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent, except where permitted by applicable law.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property right of Aslan Retail LLC, Aslanym, Shopify, or any third party.
Aslanym names, logos, product and service names, designs, and slogans may be protected by applicable intellectual property laws. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we may neither monitor nor control.
You acknowledge and agree that access to such tools may be provided “as is” and “as available”, without warranties, representations, or conditions from us, and without our endorsement.
Any use by you of optional third-party tools is at your own risk and discretion, and you should make sure that you are familiar with and approve of the terms on which those tools are provided.
We may also offer new features through the Services in the future. Such new features will also be considered part of the Services and will be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content, accuracy, privacy practices, security, products, or services of third-party websites that you choose to access.
If you leave the Services to access a third-party site, you do so at your own discretion. Please review the third party’s policies and practices before engaging in a transaction.
Complaints, claims, concerns, or questions specifically regarding third-party products and services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Aslanym is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Aslanym. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Aslanym, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Aslanym, to the fullest extent permitted by applicable law.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy:
https://aslanym.com/policies/privacy-policy
Certain personal information may also be subject to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
By using the Services, you acknowledge that you have had the opportunity to review these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than your country of residence, where necessary to provide the Services.
Please review our Privacy Policy for more details about how personal information is handled.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content (collectively, “Feedback”), you grant us, to the extent permitted by applicable law, a worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes related to operating, improving, and promoting the Services.
You represent and warrant that you own or have the necessary rights to the Feedback you submit, that you have disclosed any compensation or incentives received in connection with your submission where required, and that your Feedback complies with these Terms.
We may, but are not obligated to, monitor, edit, or remove Feedback that we reasonably determine is unlawful, offensive, threatening, defamatory, obscene, infringes another party’s rights, or otherwise violates these Terms.
You remain responsible for the Feedback you submit and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel an affected order where reasonably necessary, including after an order has been submitted.
If an order is canceled after payment has been collected, any applicable refund will be processed through the appropriate payment method.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.
You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate applicable international, federal, state, provincial, or local laws or regulations;
(c) to infringe our intellectual property rights or the rights of others;
(d) to harass, abuse, threaten, defame, or unlawfully discriminate against another person;
(e) to transmit false or misleading information in connection with fraud or other unlawful conduct;
(f) to send material that violates these Terms;
(g) to send spam, junk mail, chain letters, or other unauthorized commercial communications;
(h) to impersonate or attempt to impersonate another person or entity; or
(i) to engage in conduct that materially interferes with another person’s use of the Services or threatens the security or operation of the Services.
In addition, you agree not to upload or transmit malicious code, reproduce or exploit the Services in violation of law, improperly collect or track personal information, engage in phishing or similar conduct, use automated tools in violation of Section 14, or circumvent security or authorization features.
We reserve the right to suspend, disable, or terminate access to the Services if we reasonably determine that these Terms have been materially violated.
SECTION 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity.
14.2 No Agent may access, use, or interact with the Services in violation of applicable law, these Terms, our technical restrictions, or a request from us that the Agent refrain from accessing or interacting with the Services.
14.3 We may use technical measures to limit whether and how an Agent accesses, uses, or interacts with the Services.
14.4 Agents must not conceal or misrepresent their automated nature, circumvent CAPTCHAs or security measures, evade technical restrictions, or otherwise access the Services in a deceptive or unauthorized manner.
SECTION 15 - TERMINATION
We may terminate or suspend access to the Services where reasonably necessary, including for a material violation of these Terms, suspected fraud or abuse, security concerns, or legal requirements.
You will remain responsible for amounts properly due up to the effective date of termination.
The following provisions, and any others that by their nature should survive termination, will continue to apply: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and Privacy Policy.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general information and shopping purposes.
To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided “as is” and “as available”, without representations, warranties, or conditions of any kind except those that cannot legally be excluded.
We do not guarantee that use of the Services will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits any warranty, guarantee, remedy, or consumer right that cannot legally be excluded or limited.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Aslan Retail LLC, Aslanym, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services, including lost profits, lost revenue, lost savings, loss of data, or similar losses.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Aslan Retail LLC, Aslanym, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims arising directly out of:
(1) your material breach of these Terms of Service or policies incorporated by reference;
(2) your violation of applicable law or the rights of a third party; or
(3) your unlawful use of the Services.
This section does not require indemnification for losses caused by conduct for which indemnification cannot legally be required.
SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law or severed to the extent necessary.
The determination will not affect the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us in respect to the Services constitute the agreement between you and us regarding your use of the Services, subject to rights and protections provided by applicable law.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign these Terms or your rights or obligations under them where doing so would materially affect our rights without our prior written consent, except where applicable law provides otherwise.
We may transfer, assign, or delegate our rights and obligations in connection with a legitimate merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable consumer protection or other mandatory laws provide otherwise.
Nothing in these Terms limits any rights or remedies that cannot be waived under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect their interpretation.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page.
We reserve the right to update, change, or replace parts of these Terms by posting an updated version to our website where permitted by applicable law.
Where required by applicable law, we will provide notice of material changes. Changes will become effective on the date stated in the updated Terms or as otherwise required by law.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Aslanym  
Operated by Aslan Retail LLC  
Email: aitkulov.temirlan@gmail.com
For questions about an existing order, please include your order number so we can assist you more efficiently.